Dispute Resolution Policy
1. Informal Resolution
Before opening a dispute, Buyers must:- Contact the Vendor through the platform
- Allow 48–72 hours for response and resolution
2. Opening a Dispute
A dispute may be opened if:- Delivery has not occurred
- The item materially differs from the listing
- The Vendor fails to respond within a reasonable timeframe
3. Evidence Requirements
Both parties may be required to provide:- Order details
- Platform message history
- Proof of delivery or dispatch
- Photos or videos of the item
4. Platform Mediation
GenWatches may:- Review evidence
- Propose a resolution
- Decide whether funds are released, refunded, or partially allocated
5. Finality
Platform dispute decisions are final unless otherwise required by law or escalated through the payment provider.6. Abuse Prevention
Repeated or fraudulent disputes may result in:- Account suspension
- Loss of buyer or vendor privileges
- Permanent ban from the marketplace
