Marketplace Terms of Service
Effective Date: 13th Jan 2026
1. About GenWatches
GenWatches.co.uk (“GenWatches”, “we”, “us”, “our”) operates an online marketplace that connects independent third-party sellers (“Vendors”) with buyers (“Buyers”) for the sale of watches and related goods.
GenWatches does not own, inspect, manufacture, or physically handle items listed unless explicitly stated. Contracts for sale are formed directly between Buyers and Vendors.
2. Eligibility
By using the marketplace, you confirm that you:
- Are at least 18 years old
- Have the legal capacity to enter into binding contracts
- Will provide accurate and complete information
3. Marketplace Role
GenWatches:
- Provides the platform and payment infrastructure
- May facilitate escrow-style payments
- May assist with dispute mediation
GenWatches is not a party to the sales contract between Buyers and Vendors.
4. Vendor Obligations
Vendors must:
- Accurately describe products (including condition, authenticity claims, and delivery timelines)
- Fulfil orders within stated timeframes
- Communicate only through the GenWatches platform
- Comply with UK consumer law
- Provide valid proof of dispatch and delivery
Failure to comply may result in account suspension or termination.
5. Buyer Obligations
Buyers must:
- Review listings carefully before purchasing
- Respond promptly to vendor communications
- Raise issues within the specified dispute window
- Act in good faith
6. Payments & Escrow
Payments may be held in escrow until:
- Delivery is confirmed, or
- The buyer accepts the order, or
- An acceptance timeout expires with no dispute raised
7. Prohibited Conduct
Users may not:
- Circumvent the platform for payment or communication
- Provide false dispute claims
- Engage in fraud, abuse, or harassment
8. Limitation of Liability
To the maximum extent permitted by law, GenWatches shall not be liable for:
- Vendor performance or product quality
- Indirect or consequential losses
- Disputes between Buyers and Vendors
9. Governing Law
These Terms are governed by the laws of England and Wales.
